SHOP GUIDE

REGIDTER

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

ORDER

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

SHIPPING

  • Goods will be dispatched on regular working days, Monday to Fridays.
  • Orders are shipped by EMS. When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order on
  • http://www.ems.post/tracking
  • ASIA
  • 25$ : 2-5 working days (Free over 0)
  • OCEANIA, EU, SWITZERLAND, ENGLAND, RUSSIA
  • 40$ : 4-7 working days (Free over 0)
  • SOUTH AMERICA AND AFRICA
  • 45$ : 4-7 working days (Free over 0)
  • Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.

RETURNS

  • RETURNS
  • Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.
  • You have the right to open the package and check the contents but the product must be return unused.
  • All original packaging, price labels etc shall be returned with the product without having been tampered with.
  • HOW TO MAKE A RETURN When returning goods by post please ensure that you fill in and enclose the returns form.
  • The returns form will have been enclosed in your delivery. If you have not received one or lose it, please contact us.
  • You will find the address for returns on the returns form. Shipping costs will not be refunded.
  • This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you.

REFUND

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

ETC

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.